Privacy Policy

Last updated: Monday 10th November 2025

This Privacy Policy explains how Protech Glazing Solutions (“we”, “us”, “our”) collects, uses, and protects your personal information.

We take your privacy seriously and handle your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Protech Glazing Solutions is a glazing and installation business owned and operated by Peter Andrews, a sole trader based in Lichfield, Staffordshire.

• Address: Levett Road, Lichfield, Staffordshire, WS14 9PZ
• Email: protechlichfield@gmail.com
• Phone: 07774 824021
• VAT Number: [Insert VAT number]

Peter Andrews is the data controller responsible for your personal information.

2. The information we collect

We may collect and process the following types of personal data:

• Contact details – name, address, phone number, email address.
• Project information – property address, measurements, installation details, photos, and specifications.
• Financial details – payment information, quotes, and invoices.
• Communication records – emails, messages, and calls related to enquiries or ongoing work.
• Website data – IP address, browser type, and pages visited (through cookies or analytics tools like Google Analytics).

3. How we collect your data

• Directly from you – when you contact us, request a quote, or enter into a contract.
• Automatically – when you visit our website.
• From third parties – such as trade suppliers or subcontractors involved in fulfilling your project.

4. How we use your information

We process your personal data to:

• Respond to enquiries and provide quotes.
• Carry out site visits and deliver our services.
• Manage payments, invoices, and warranties.
• Improve our website and services.
• Send occasional updates or marketing emails (if you’ve opted in).
• Comply with legal and tax obligations.

5. Lawful bases for processing

We rely on the following lawful bases:

• Performance of a contract – to provide our services and fulfil agreements with you.
• Legitimate interests – to run and improve our business, including communications and marketing.
• Legal obligation – to meet accounting and tax requirements.
• Consent – when you sign up for marketing or agree to receive communications.

You can withdraw consent at any time by contacting us.

6. Sharing your information

We only share your data when necessary, for example:

• With trusted installers or suppliers who assist in your project.
• With accountants or professional advisers for business purposes.
• When required by law or to comply with regulatory requests.

We do not sell your personal information to anyone.

7. Data security and storage

We use appropriate technical and organisational measures to keep your data secure and to prevent unauthorised access or disclosure. Data is stored on secure devices and cloud services with restricted access.

8. Data retention

We keep personal data for as long as necessary to complete your project and meet legal or accounting requirements. After that, it will be securely deleted or anonymised.

9. Your rights

You have the right to:

• Access your personal data.
• Request corrections to inaccurate data.
• Request deletion of your data (where permitted by law).
• Object to or restrict processing.
• Withdraw consent (for marketing communications).

To exercise these rights, please contact Peter Andrews using the details above. You can also lodge a complaint with the Information Commissioner’s Office (ICO) at https://www.ico.org.uk.

10. Cookies

Our website uses cookies to understand how visitors use the site and to improve its functionality. You can control or delete cookies through your browser settings. For details, see our Cookie Policy.

11. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. Any updates will be posted on our website with the revised date shown above.

12. Contact us